ARO Property Maintenance
Service Terms and Conditions
Last updated: October 2025
1. Introduction
These Terms and Conditions (“Terms”) govern all services provided by ARO Multiservices Ltd and ARO Property Maintenance Ltd (“ARO”, “we”, “our”, “us”) to any client (“you”, your”). By booking or using our services, you agree to be bound by these Terms. Our aim is to deliver a premium, reliable, and high-quality service experience in every project we undertake.
2. Services Provided
ARO offers a comprehensive range of professional services, including but not limited to:
- Residential and commercial cleaning services
- End of Tenancy and deep cleaning
- Painting and decorating
- Maintenance and repairs (electrical, plumbing, carpentry, etc.)
- Property management support and aftercare
- Linen rental and hospitality cleaning
- Waste removal and clearance services
Each service is carried out by trained professionals, following ARO’s quality and safety standards.
3. Bookings and Confirmations
- 3.1 All service requests are subject to availability and formal acceptance by ARO.
- 3.2 A booking is only confirmed once payment or deposit has been received and a confirmation email issued by ARO.
- 3.3 Any changes to a confirmed booking must be communicated at least 24 hours in advance.
- 3.4 Same-day cancellations may incur a full service charge.
4. Access and Responsibilities
- 4.1 You must ensure our team has safe and full access to the property during the agreed time.
- 4.2 Any delays caused by lack of access, parking issues, or other restrictions may result in additional charges.
- 4.3 You are responsible for securing any valuables or personal belongings before our team begins work.
5. Payments and Pricing
- 5.1 Prices are as stated in your quotation or booking confirmation.
- 5.2 Payments must be made before or at the time of service, unless otherwise agreed in writing.
- 5.3 ARO reserves the right to revise prices based on additional work, unforeseen conditions, or extended labour time.
- 5.4 All prices are subject to VAT where applicable.
6. Cancellations, Rescheduling & No-Show Policy
To ensure fairness and efficiency, please review our policy regarding schedule changes:
6.1 Cancellation Notice
Clients may cancel or reschedule their appointment up to 24 hours before the scheduled service without incurring any charges.
Cancellations made less than 24 hours before the appointment may be subject to a 50% service fee of the total booking value.
If our team arrives at the property and the service cannot be carried out due to lack of access or other client-related reasons, the full service fee will be charged.
6.2 Rescheduling Fee
Rescheduling within 24 hours of the scheduled time may incur a £25 administration fee.
6.3 No-Show Policy
If the client fails to provide access or is not present at the agreed time, the booking will be considered a no-show, and the full amount will be charged.
7. Liability and Insurance
- 7.1 ARO holds full public liability insurance and employer’s liability insurance.
- 7.2 While every care is taken during our work, ARO is not liable for pre-existing damage, loss of unsecured valuables, or indirect losses.
- 7.3 Any claim for damage must be reported within 24 hours of service completion.
8. Confidentiality and Data Protection
- 8.1 ARO respects your privacy and complies with the UK GDPR and Data Protection Act 2018.
- 8.2 Personal data will only be used to manage your bookings, process payments, and improve services.
- 8.3 Our full Privacy Policy is available on our official website.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Contact Information
For any questions, booking changes, or complaints, please contact:
ARO Property Maintenance Ltd
Email: info@aropropertymaintenance.co.uk
Phone: +44 (0) 208 264 2111